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Q. A.
  1. None. First they try to fix the part.
  2. None. First they have to look up and verify the LSP.(Lightbulb Screwing procedure).
  3. Sixteen. First person accepts faulty bulb report, 2nd enters replacement request, 3rd cuts a work order, 4th checks inventory, 5th issues the part.....finally the 16th reviews and up-dates the LSP.

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